Privacy Policy

This policy explains how Snap3PL LLC handles personal information on shipwithsnap.com and in the Ship with Snap application. We are the controller of that information.

It covers two groups of people: the sellers who hold accounts with us, and the recipients whose addresses those sellers enter in order to send them a package.

• To buy the labels you ask for. Carriers require the sender and recipient address to print a label — this is the core of the service.
• To verify addresses so packages arrive and you are not charged a carrier correction fee.
• To charge your card for postage and to send you receipts.
• To send tracking updates to your recipients, when you turn that on.
• To answer your support requests.
• To detect fraud and abuse and to keep accounts secure.
• To meet legal and customs obligations.

Where the law requires a legal basis, ours is performance of our contract with you, our legitimate interest in operating and securing the service, and compliance with legal obligations.

We share only what each party needs to do its job:

We may also disclose information when the law requires it, to protect our rights or someone's safety, or as part of a merger or acquisition — in which case we will say so before your information moves.

If you are a recipient rather than a seller, we hold your address because a seller entered it to send you something. The seller decides what to do with that information; we process it for them.

Our public tracking pages are reachable only through a long random link. They show the shipment's status, the destination city and state, and the store's name. They do not show your full street address, and they are not indexed by search engines.

To ask about the information a seller holds, contact the seller. To ask about our own handling of it, write to privacy@shipwithsnap.com.

• Account records: for as long as your account is open, then up to 90 days after you close it.
• Shipment and label records: at least seven years, because they are financial and customs records we are required to retain.
• Support messages: three years.
• Server logs: 30 days, other than logs kept for a security investigation.

Depending on where you live, you can ask us to:

• Give you a copy of the personal information we hold about you.
• Correct information that is wrong.
• Delete information we no longer need to keep.
• Restrict or object to certain processing.
• Export your data in a portable format.

California residents have these rights under the CCPA and CPRA, including the right not to be discriminated against for exercising them. We do not sell or share personal information as those laws define the terms.

Email privacy@shipwithsnap.com and we will respond within 30 days. We may need to verify your identity first. Some records, such as customs and financial records, we must keep even after a deletion request.

Traffic is encrypted in transit with TLS. Passwords are hashed, never stored in readable form. API keys are stored only as hashes, so a copy of our database does not reveal them. Access to production data is limited to the people who need it.

No system is perfectly secure. If a breach affects your personal information, we will notify you and any required regulator without undue delay.

We operate in the United States, and our providers may process data there and in other countries. Where information moves out of the UK, EEA or Switzerland, we rely on standard contractual clauses or another approved transfer mechanism.

Ship with Snap is a business tool and is not directed at children. We do not knowingly collect personal information from anyone under 16. If you believe a child has given us information, write to privacy@shipwithsnap.com and we will delete it.

We use a small number of cookies, almost all of them strictly necessary. Our Cookie Policy lists each one and what it does.

Privacy questions go to privacy@shipwithsnap.com. Everything else is on our contact page.