Contact
Talk to a person.
We answer within one business day, Monday to Friday, 9am to 6pm Eastern. Pick the address that fits and write in your own words — there is no ticket form to fight.
Support
support@shipwithsnap.com
A label that will not print, a rate that looks wrong, a carrier problem, or anything about using the app.
Billing and refunds
billing@shipwithsnap.com
Charges, receipts, carrier adjustments, voided labels, and lowest price guarantee claims.
Privacy
privacy@shipwithsnap.com
Access, correction or deletion of personal data, and questions about how we handle it.
Legal
legal@shipwithsnap.com
Terms, acceptable use, law enforcement requests and anything else for the company's records.
Getting a fast answer
Include the tracking number
It lets us pull the carrier's own record of your package straight away.
Say what you expected
One line about what should have happened saves a round trip of questions.
Screenshots help
Especially for a rate that looked different from the charge.
Company
Snap3PL LLC
United States
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